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World’s Top 10 Best Airlines in 2012
The Skytrax Awards are one of the benchmarking tools for the air industry. They measure passengers' satisfaction levels by surveying passengers in all cabin classes.
The 10-month survey is carried out by telephone among 18 million airline customers from 100 countries. The survey includes 38 key performance indicators including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.
This year the survey covered over 200 airlines, from international to domestic carriers.
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